Today’s patients express their voices in a powerful way, and your marketing success depends on Healthcare Reputation Management. Our software solution provides real-time insights into what people are saying about your locations and providers online as well as the tools you need to engage healthcare consumers around positive and negative mentions or reviews. Available by subscription, the comprehensive cloud-based solution is easy to use and requires no IT support.
The number of online reviews and conversations is beyond your capacity to monitor and manage. That’s why the Reputation Management solution allows you to create a list of custom searches based on relevant keywords. The system then combs the internet, compiles everything being said about your organization, and delivers relevant mentions to your dashboard.
The system also automatically determines the tone of a mention and attaches a sentiment rating, making it easy for you to see if a review was mostly positive or mostly negative. Trust a system that tracks every Tweet, blog post, and more to provide a complete understanding of what people are saying 24/7.
Positive reviews are wonderful, but negative reviews also provide a great opportunity to engage consumers and create a more favorable lasting impression. Use the review solicitation feature to control which reviews go public and which stay private. The system separates and prioritizes negative reviews automatically, so you can quickly intercept and respond to consumer concerns.
If providers need help boosting SEO rankings or building online credibility, you can use the Review Generation tools to solicit patient reviews and ask positive reviewers to share their experiences online to build a stronger digital presence. Help locations and providers improve star ratings and visibility in search by soliciting patient reviews and encouraging patients to share positive experiences online.
Compare. Compare local search terms and see which words you should be focusing on to rank higher.
Monitor. Monitor competitor's campaigns so you know when to adjust your strategy.
Track. Track Facebook, Twitter, and Foursquare analytics closely, to benchmark yourself against your biggest competitors.