With most still picking up the phone to book health-related appointments, it’s crucial to have a voice representing you — and to ensure it’s the right one. Today’s consumer expects the best; a tedious touch-tone menu or lengthy hold time leaves them frustrated. A full-service call center dedicated to healthcare enables you to both satisfy consumer demand and capitalize on the opportunity every caller represents.
Our healthcare call center supports an array of needs, including Patient Direct Connect® calls, physician referrals, class/seminar registration, reporting, and concierge service responsibilities. Proprietary Instant CRM™ technology identifies callers and whether they’ve received previous marketing outreach, delivering real-time, personalized healthcare marketing scripts to the call center team — who are fully trained in personalized marketing and patient acquisition best practices.
Plus, track what’s driving patient acquisition and measure a healthcare call center’s influence on patient utilization, incremental downstream revenue, and ROI.