Friendly and convenient service over the phone

With most still picking up the phone to book health-related appointments, it’s crucial to have a voice representing you — and to ensure it’s the right one. Today’s consumer expects the best; a tedious touch-tone menu or lengthy hold time leaves them frustrated. A full-service call center dedicated to healthcare enables you to both satisfy consumer demand and capitalize on the opportunity every caller represents.

What makes this healthcare-only call center the best?

Our healthcare call center supports an array of needs, including Patient Direct Connect® calls, physician referrals, class/seminar registration, reporting, and concierge service responsibilities. Proprietary Instant CRM technology identifies callers and whether they’ve received previous marketing outreach, delivering real-time, personalized healthcare marketing scripts to the call center team — who are fully trained in personalized marketing and patient acquisition best practices.

Plus, track what’s driving patient acquisition and measure a healthcare call center’s influence on patient utilization, incremental downstream revenue, and ROI.

Never miss a call, 24-7-365

  • Over 95% of all calls captured
  • Over 80% of calls answered within 30 seconds
  • Less than 5% abandonment rate
  • 100% of call activity tracked

Empower patients to connect how and when they prefer.

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